Zeekbeek® Review Policy

Yael Boloker -

Each lawyer decides whether to enable the client review feature on the Zeekbeek site. The client review feature is preset to NOT enable client reviews. If the lawyer wants to enable client reviews, the lawyer needs to switch the client review feature to “Yes.”

Note: there is also a separate client endorsement feature on the site. This allows clients to endorse lawyers across 7 positive areas (6 attributes and 1 overall recommendation). This feature is also preset to NOT enable client endorsements.

The lawyer can turn the client review feature off at any time. If the lawyer turns the feature off, any reviews that have been posted will be hidden (and, of course, no further client reviews can be posted). However if the lawyer subsequently turns the review feature back on, then any previously posted reviews will become visible again.

Only a person who has registered on our site as a member, and who is or was a client of the lawyer, can post a review. In particular, peers of the lawyer cannot post reviews unless the peer is or was also a client of the lawyer. Here are the steps we take before actually posting a review:

  • First we attempt to verify with the lawyer that the person seeking to post the review is an actual client, but we do not let the lawyer see the content of the review prior to posting. Client verification is performed by sending an email to the lawyer.
    • If the lawyer responds that the person posting the review is or was a client, the review will be posted.
    • If the lawyer responds that the person posting the review is not a client, the review will not be posted.
    • If the lawyer does not respond to a request for client verification within 7 days, we reserve the right to publish the review.
  • If a review is not posted, we will inform the reviewer that we have not posted the review because we could not confirm with the lawyer that the reviewer was a client. We will tell the reviewer that if he believes that he was or is, indeed, a client, he should reaffirm this to us, as there are other steps we can take to try to verify his client status.
    • If we do not hear further from the reviewer the matter stops here and the review remains rejected.
    • If the reviewer does contact us reaffirming his status as a client then the steps we take will vary depending upon whether the lawyer had simply not responded or had affirmatively stated that the reviewer was not a client.
      • If the lawyer had affirmatively responded that the reviewer is not and has not been a client we will offer the reviewer the opportunity to submit reasonable proof that he or she is or was a client. If the reviewer submits proof we will send that proof to the lawyer and ask the lawyer to respond.
        • If the lawyer responds that after receiving the information, the reviewer realizes that the reviewer is or was a client, the review will be posted.
        • If the lawyer responds that the reviewer is not and has not been a client, the review will not be posted and the reviewer will be informed of this.
        • If the lawyer fails to respond within 7 days, we reserve the right to publish the review.
      • If the lawyer had not responded to the first request for verification, we will once again try to contact the lawyer.
        • If the lawyer now responds that the reviewer was or is a client, the review will be posted.
        • If the lawyer responds that the reviewer is and has not been a client of the lawyer or again simply fails to respond, we will let the reviewer know that we have again been unable to verify his status as a client and will now give the reviewer the opportunity to submit reasonable proof that he or she was a client.
          • If the reviewer submits proof we will send that proof to the lawyer and ask the lawyer to respond.
            • If the lawyer responds that after receiving the information, the reviewer realizes that the reviewer is or was a client, the review will be posted.
            • If the lawyer responds that the reviewer is not a client, the review will not be posted and the reviewer will be informed of this.
            • If the lawyer once again fails to respond within 7 days, we reserve the right to post the review.
    • We will address on a case-by-case basis any situation where the lawyer contests the fact that the reviewer is a client despite the proof submitted, which may include conferring with the State Bar of Michigan.

We do not verify the contents of any review. We do read all reviews prior to posting, and in the event that our site administrator believes the review contains offensive language the site administrator will notify the reviewer that the review will not be accepted for that reason. The reviewer will be given an opportunity to revise the review to remove the offensive material.

A lawyer can respond to a posted client review. A lawyer can only respond to a posted review once, and the client cannot respond to the lawyer’s response. We understand this is a sensitive matter, but these limitations are intended to strike a reasonable balance between furnishing relevant information to future clients on the one hand, and avoiding the encouragement of controversy on the other, and we seek your understanding in this regard.

Only reviews from clients are accepted. In particular, reviews from peers are not accepted unless the peer was or is also a client of the lawyer being reviewed.

Instances have occurred of lawyers copying reviews and endorsements into a word document and posting it as a “publication” linked to their profile, thereby avoiding the entire review process described above. This “publication” does not, of course, appear in the formal review section of the site. Consistent with our general policy of not policing content on the site, absent a specific complaint, we will not monitor or remove these types of publication postings.

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